7 Best practices for effective customer service training

Training shouldn’t end when you agents start taking calls. It must be done continuously so you can keep enhancing the skills and updating the knowledge of your employees. Follow-up learning sessions let you introduce new customer support concepts, techniques, and practices to your call center agents. This keeps your company up-to-date and competitive. Read more

How call center outsourcing can boost small business growth

Small and medium-sized businesses (SMBs) often find it difficult to keep up with the increasing demands of their customer base primarily because of having limited resources. Fortunately, there is a solution. Not having enough employees who can perform the needed administrative tasks and simultaneously provide support to customers has led small businesses to hire remote staff through call center outsourcing. Read more